Shipping and Return Policy

Ordering Policy
Customer service hours are Monday - Friday from 9 am to 5 pm Pacific Time

Warranty Policy
No refunds will be issued subsequent to 60 days from the date of purchase. All refunds shall be returned to the same method of payment (i.e. If you used a credit card, the same credit card will be credited, if you paid with a check, a check will be issued to you at the end of our current billing cycle).

We do not issue refunds for Express Shipping as this is an actual cost through the U.S. Postal Service.

Privacy Policy
We respect all of our customers' and representatives' privacy. At no time will any personal information contained within the site be used for any other purpose other than internal issues.

We ship via the U.S. Postal Service. General shipping times are 3-4 U.S. Postal business days within the contiguous 48 United States. Allow 10-14 U.S. Postal business days for international orders. We do not ship via UPS, FedEx, DHL or private courier.

In order to keep shipping costs as reasonable as possible for our customers Planet Matters uses standard U.S Postal Service fees plus our net packaging costs. If you have any questions, comments, or suggestions feel free to email us at

Sales Tax Policy
Currently there is no sales tax, with the exception of Wyoming and California residents. The company reserves the right to change this policy and add sales tax to future orders with or without prior notification.